How can we help?
Find answers to common questions about our products, shipping, returns, and more.
π¦ Shipping
Everything about delivery, tracking, and shipping costs.
How long does shipping take?
US orders typically arrive in 3-7 business days. International orders take 7-14 business days. You will receive a tracking number within 24 hours of your order.
Is shipping free?
Yes! Free standard shipping on all orders over $50. Orders under $50 have a flat $4.99 shipping fee.
Do you ship internationally?
We ship to 50+ countries. Shipping costs are calculated at checkout based on your location. Duties and taxes may apply for international orders.
How can I track my order?
You will receive a tracking link via email once your order ships. You can also check order status in your account dashboard.
π Returns & Warranty
Our hassle-free return policy and warranty coverage.
What is your return policy?
30-day easy returns on all products. If you are not satisfied for any reason, we will refund your full purchase price. Return shipping is free for US customers.
How long is the warranty?
All ZIPFORCE products come with a 1-year manufacturer warranty covering defects in materials and workmanship. Extended warranty options are available at checkout.
How do I start a return?
Email support@zipforcetek.com with your order number and reason for return. We will send you a prepaid return label within 1 business day.
What if my product arrives damaged?
Take a photo of the damage and email us immediately. We will ship a replacement within 48 hours β no need to return the damaged item first.
π§ Products
Learn about our audio and gaming gear.
What is open-ear audio?
Open-ear earbuds sit outside your ear canal, delivering sound while keeping you aware of your surroundings. Perfect for running, cycling, and office use.
Are your keyboards hot-swappable?
Yes! Cyber Max and Cyber Line both support hot-swappable switches. You can change switches without soldering β compatible with 3-pin and 5-pin MX-style switches.
Are your products water-resistant?
Most of our products are IPX4 or higher. The X2 bone conduction headphones are IP68 β fully submersible for swimming. Check individual product pages for exact ratings.
π³ Orders & Payment
Payment options, order changes, and billing.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are SSL encrypted for your security.
Can I change or cancel my order?
You can modify or cancel within 2 hours of placing your order. After that, your order enters our fulfillment queue. Email support@zipforcetek.com as soon as possible.
Do you offer discounts?
Sign up for our newsletter to receive 10% off your first order. We also run seasonal sales and bundle deals β follow us on social media for announcements.